Security, Privacy and Policies - Wood preservation, rot repair, and restoration using epoxy resin on boats, homes and log homes.

Security and Privacy
The privacy of your personal information is very important to us. All shipping and credit information provided to The Rot Doctor remains confidential and is retained in our computers only for re-order purposes. We do NOT buy, sell, trade, or in any way give out our customer’s personal information beyond what is necessary to complete a credit card transaction.

We are also careful to guard against anyone getting your personal information illegally. When you order online via our secure order form, your information is encrypted using a SSL connection. This is the same security used for online transactions at all major banks. We abide by all security requirements required by all major credit card companies. In addition, we regularly review our security to be sure that every reasonable precaution is being taken to protect your personal information.

Shipping Options
Shipping rates vary depending on the type of products ordered and the destination. When shipping hazardous products (CPES, Epoxy Cleanup Solvent or Elastuff 120) by air, some extra fees may be charged.
At this time, ColorCoat Aliphatic can not be shipped by air.
Click here for important information about shipping options and rates.

Observed US Holidays
Phones will still be answered 6:30 AM to 5:30 PM PT but pickup of shipments will be delayed until the next business day for the following dates:

	Thursday December 31, 2009	New Year's Eve
	Friday January 1, 2010	New Year's Day
	Monday May 31, 2010	Memorial Day
	Monday July 5, 2010	Independence Day (observed)
	Monday September 6, 2010	Labor Day
	Thursday November 25, 2010	Thanksgiving Day
	Friday November 26, 2009	Day after Thanksgiving
	Friday December 24, 2010	Christmas Eve
	Saturday December 25, 2010	Christmas Day
	Friday December 31, 2010	New Year's Eve
	Saturday January 1, 2011	New Year's Day

Return Policies
With the exception of Special Orders, which are not returnable, all new returns (unopened, undamaged) and refused deliveries are accepted within 1 year of purchase and are subject to a 10% restocking fee. Shipping fees are non-refundable.

NOTE: CPES, Epoxy Cleanup Solvent, ColorCoat Aliphatic and Elastuff 120 are hazardous products, and as such must be shipped by someone trained in hazardous shipping procedures. For returns on ANY of our products please contact us for instructions before shipping.

Payment Options
We accept VISA, Master Card, American Express and Discover/Novus. We also accept cash and money orders. Personal checks are accepted but shippment will be delayed until check clears. Sorry, no Purchase Orders or C.O.D.'s.



	The Rot Doctor, Inc. P.O. Box 30612 • Seattle, WA 98113 Voice: 206.364.2155 • Fax: 206.364.4744 E-mail: drrot@rotdoctor.com	Order by phone, fax, mail, or e-mail. © 1997-2010 The Rot Doctor, Inc.
Most products ship same day from both coasts! Our business hours are 6:30 AM to 5:30 PM Pacific Time, Monday-Friday. Tech support is available over weekends.