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Certain areas of Canada are not serviced by UPS for hazardous materials by the Standard (Ground) service. Please contact us to verify if we can ship to you (most major metropolitan areas are serviced).

The brokerage fee when using UPS as the broker varies with the amount of the invoice, but usually averages $25-35 USD. The customs duties/taxes run from 5-15%. So for example, you have regular shipping rates + $25-35 brokerage fee + 5-15% customs duties/tax.

If ordering Sawdust, please note that CA customs charges a $16.00 CAD Agri Processing Fee.

Our normal method is to have UPS handle payment of these fees, that they then charge to us. We can calculate these fees before shipment and will charge them out with the initial order, we will inform you of these fees with the confirmation of your order. To avoid the brokerage fee, you can have your package shipped to a nearby point in the US and drive across the border to pick it up or clear your shipment yourself with Canadian Customs. We provide the necessary NAFTA paperwork for Canadian Customs. Contact us for more information if desired. All orders shipped via Air will not be shipped without confirmation on shipping charges.


Rot Doctor Logo The Rot Doctor, Inc.
P.O. Box 30612 • Seattle, WA 98113
Voice: 206.364.2155  •  Fax: 206.364.4744
E-mail: drrot@rotdoctor.com
Order by phone, fax, mail, or e-mail.
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© 1997-2018 The Rot Doctor, Inc.
All products ship same day from both coasts!
Our business hours are 6:30 AM to 5:30 PM Pacific Time, Monday-Friday.
Tech support is available over weekends and holidays.