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The Rot Doctor

©1997-2019 The Rot Doctor, Inc.
All rights reserved.

Security and Privacy
The privacy of your personal information is very important to us. All shipping and credit information provided to The Rot Doctor remains confidential and is retained in our computers only for re-order purposes. Credit card information collected at time of order on our secure order form will be stored within the Secure Authorize.net CIM Portal (see http://www.authorize.net) for further information. We do NOT buy, sell, trade, or in any way give out our customer’s personal information beyond what is necessary to complete a credit card and shipping transaction.

We are also careful to guard against anyone getting your personal information illegally. When you order online via our secure order form, your information is encrypted using a TLS 1.2 connection. This is the current requirement for PCI compliance. We abide by all security requirements required by all major credit card companies. In addition, we regularly review our security to be sure that every reasonable precaution is being taken to protect your personal information.

Shipping Options
Shipping rates vary depending on the type of products ordered and the destination. We do not add any hazardous handling charges to our orders. Shipping costs are not included in the cost of the product. For US domestic ground shipments you can estimate the charges by using the chart on the linked page or they will be automatically added to the items in your cart. Contact us for an exact quote for shipping if desired. Click here for important information about shipping options and rates.
Observed US Holidays
Phones will still be answered 8:30 AM to 5:30 PM PT but pickup of shipments will be delayed until the next business day for the following dates:
  Monday December 31, 2018 New Year's Eve
Tuesday January 1, 2019 New Year's Day
Monday May 27, 2019 Memorial Day
Thursday July 4, 2019 Independence Day
Monday September 2, 2019 Labor Day
Thursday November 28, 2019 Thanksgiving Day
Friday November 29, 2019 Day after Thanksgiving
Tuesday December 24, 2019 Christmas Eve
Wednesday December 25, 2019 Christmas Day
Thursday December 26, 2019 Holiday Break
Friday December 27, 2019 Holiday Break
Saturday December 28, 2019 Holiday Break
Sunday December 29, 2019 Holiday Break
Monday December 30, 2019 Holiday Break
Tuesday December 31, 2019 New Year's Eve
Wednesday January 1, 2020 New Year's Day
Return Policies
With the exception of Special Orders, which are not returnable, all new returns (unopened, undamaged) and refused deliveries are accepted within 1 year of purchase and are subject to a 10% restocking fee. Shipping fees are non-refundable.

For returns on ANY of our products please contact us for instructions before shipping.

NOTE: All Wood Epoxy Glue New & Improved, CPES, Epoxy Cleanup Solvent, Elasta-Tuff 6000, Elastuff 120, Fill-it Epoxy Filler, General Purpose Epoxy Resin, Layup & Laminating Epoxy Resin, S-1 Clear Penetrating Epoxy Sealer, Sculpwood Epoxy Paste or Sculpwood Moldable Epoxy Putty are hazardous products, and as such must be shipped by someone trained in hazardous shipping procedures.
Payment Options
We accept VISA, Master Card, American Express and Discover/Novus. We also accept PayPal, cash and money orders. Personal checks are accepted but shippment will be delayed until check clears. Sorry, no Purchase Orders or C.O.D.'s.
Credit Card Accepted

UPS Logo Rot Doctor, The BBB Business Review

www.rotdoctor.comShopping CartWood Treatment & Preservation Products
OrderProductsUsing EpoxiesUsing PolyurethanesTestingWooden BoatsFiberglass BoatsHomesLog HomesQ and A
Ordering OptionsSecurity, Pricvacy and PoliciesSupport Services



Rot Doctor Logo The Rot Doctor, Inc.
P.O. Box 30612 • Seattle, WA 98113
Voice: 206.364.2155  •  Fax: 206.364.4744
E-mail: drrot@rotdoctor.com
Order by phone, fax, mail, or e-mail.
Accepted Creidt Cards
© 1997-2019 The Rot Doctor, Inc.
All products ship same day from both coasts!
Our business hours are 6:30 AM to 5:30 PM Pacific Time, Monday-Friday.
Tech support is available over weekends and holidays.