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The Rot Doctor, Inc.
P.O. Box 30612
Seattle, WA 98113

Regular Business Hours: Monday - Friday, 8:30AM to 5:30PM PST
Support: Tech support available during regular business hours, and via phone and email on weekends and holidays.

Phone: 206-364-2155
Fax: 206-364-4744
Email: drrot@rotdoctor.com
Website: www.rotdoctor.com

 

Ordering and Technical Support:
Online Website Hours, 24/7
Technical Support, 7 days a week by phone or email
Monday - Friday 6:30 AM - 5:30 PM (PST), Saturday, Sunday & Holidays 8:30 am - 5:30 pm (PST)

Order by Phone Hours, Monday - Friday, 6:30 AM - 5:30 PM (PST)
Store Hours, Monday - Friday, 8:30 AM - 5:30 PM (Pacific Standard Time, Washington, call for address)

 

Observed US Holidays: 

 We answer the phones 8:30 AM to 5:30 PM PT but pickup of shipments will be delayed for the following dates:

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Sale Terms: 
We recommend that you inspect all merchandise thoroughly upon receipt and verify that your order is correct. We will correct duplicate deliveries, incorrect merchandise or any errors in shipment on our part upon verification of the error. However, you must notify The Rot Doctor of any discrepancies within 10 days from receipt of goods. Any questions phone 206-364-2155.

Shipments by UPS Ground to all of the Continental US will ship without approval of final shipping costs. Shipments to Canada, Alaska, Hawaii, Puerto Rico or ANY AIR shipments (Next Day Air, 2nd Day Air, 3 Day Select) will require approval of final costs before we will ship your order.

International Orders (not including Canada): There is a $800 minimum for international orders.

Payment Methods:

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Return / Exchange Policy: 
With the exception of Special Orders, which are not returnable, all new returns (unopened, undamaged) and refused deliveries are accepted with in 1 year of purchase and are subject to a 10% restocking fee. Shipping fees are non-refundable.
NOTE: CPES, Epoxy Cleanup Solvent, Fill-it Epoxy Filler, General Purpose Epoxy Resin, Layup and Laminating Epoxy Resin, All Wood Epoxy Glue New & Improved, S-1 Clear Penetrating Epoxy Sealer, SculpWood Epoxy Paste, Elasta-Tuff 6000-AL-HS and Elastuff 120 are hazardous products, and as such MUST be shipped by someone trained in hazardous shipping procedures. For returns on ANY of our products please contact us for instructions before shipping.

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Re-stocking Fee: 
Items or pieces returned will have a 
10% RE-STOCKING FEE for each item or piece returned. All shipping is prepaid by the customer. Exchanges are not eligible for free shipping.

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Exempt from Returns: 
You may not return the following type items as they are "Exempt" from the return or exchange policy; Special Order items.

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Merchandise must be in original condition as received: 
Merchandise must be in its original box or poly bag (do not mark, tape or attach anything directly to the packaging).  Merchandise must be unused and not altered in any way. All items returned for exchange must be in salable condition.

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Price Matching: 
When you present an order for price matching you must include the shipping fees, taxes, etc.
Items purchased from price matching are final sales only! We will need the competitor's price along with the URL for the product so that we may compare information. Price matching is not valid for competitor's out of stock items, nor is it valid on past orders, it is good for new orders only.

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Damaged or Defective Merchandise: 
Damaged shipments must be reported to the Rot Doctor upon receipt of shipment. In the case that a product is found to be defective as determined and verified by the manufacturer, The Rot Doctor, Inc. will replace the item for the same brand, size and color at no cost to you. You must contact The Rot Doctor, Inc. immediately to be able to receive the replacement. Replacements will be shipped out by Standard Shipping, regardless of the original shipping method. At the customer's own cost, you may have a quicker shipping method.

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Lost Merchandise: 
On rare occasions, merchandise is lost in transit. Should this occur it will be replaced only after the shipment has been traced. Upon notification by the carrier of non-delivery, a claim will be filed and the merchandise replaced or a credit applied.

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Privacy Policy: 
Please see our Privacy Policy Page.

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Shipping Methods: 
Any questions please phone : 
206-364-2155.
The return label will read: The Rot Doctor, Inc
A few orders are DROP SHIPPED straight from the manufacture and therefore we have no control over the return label.

Shipping estimate is the maximum for the order. Credit card information collected at time of order will be stored within the Secure Authorize.net CIM Portal (see http://www.authorize.net) for further information.

Actual shipping costs will be calculated and updated on the order prior to billing. No handling or fees are added to the actual shipping costs. Cards are processed prior to shipping.

Shipments by UPS Ground to all of the Continental US will ship without approval of final shipping costs. Shipments to Canada, Alaska, Hawaii, Puerto Rico or ANY AIR shipments (Next Day Air, 2nd Day Air, 3 Day Select) will require approval of final costs before we will ship your order.

International Orders (not including Canada): There is a $800 minimum for international orders.

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We do our best to check for accuracy of all information provided. We will correct any typographical errors or prices immediately when such errors are found.

 

 

Rot Doctor, The BBB Business Review


Rot Doctor Logo The Rot Doctor, Inc.
P.O. Box 30612 • Seattle, WA 98113
Voice: 206.364.2155  •  Fax: 206.364.4744
E-mail: drrot@rotdoctor.com
Order by phone, fax, mail, or e-mail.
Accepted Credit Cards
© 1997–2019 The Rot Doctor, Inc.
All products ship within 2 business days from both coasts!
Our business hours are 6:30 AM to 5:30 PM Pacific Time, Monday–Friday.
Tech support is available over weekends and holidays.